Insights
Thoughts on Artificial Intelligence, Business Strategy, and the Future of Work.
The Generative Customer Service Singularity: Architecting for Hyper-Personalized Experiences or Facing Irrelevance
The age of incremental improvements in customer service is over. Generative AI demands a radical reimagining of the customer journey, transforming it from a series of transactions into a dynamic, hyper-personalized experience. Those who fail to architect this change will be rendered obsolete.
The Future of AI Consulting: Beyond Automation
How AI is reshaping the consulting landscape and why human expertise is more critical than ever.
Generative AI: Measuring Real Business Impact
Moving past the hype to understand the tangible ROI of Generative AI implementations.
Building AI Chatbots That Actually Work for Your Business
Lessons learned from deploying conversational AI that customers love and businesses benefit from.
AI Automation: Where to Start in Your Organization
A practical framework for identifying and prioritizing AI automation opportunities.
The Unification of Input
Text, code, video, action—it's all becoming the same thing. The rise of the Universal Interface.
Predicting Discovery
AI is no longer just organizing human knowledge—it's generating new knowledge. The acceleration of scientific discovery.
Emotional Silicon
Machines don't need to feel to have empathy. The rise of simulated EQ and why it changes everything.
The Education Pivot
The end of the factory model of schooling. How hyper-personalized AI tutors are finally delivering Bloom's 2 Sigma.
The Technium's Immunities
Deepfakes, spam, and the evolution of the internet's immune system.
Foundation Models for Matter
Robotics finally has its GPT moment. The translation of intelligence into motion.
The Death of Syntax
Coding is becoming prompting. Natural language is displacing the specialized dialects of the past.
Synthesis Over Search
The end of the ten blue links. Why we stopped searching and started asking.
The Swarm Economy
One agent is a toy. A thousand agents are an economy. The emergence of multi-agent collaboration.
Biological Interfaces
The screen is disappearing. Wearables are finally becoming extensions of the body.
Infinite Context
The end of forgetting. When the context window holds your entire life, the machine knows you better than you know yourself.
The Reasoning Refinement
System 1 was fast. System 2 is slow. Why the 'pause for thought' changed the trajectory of AI.
The Data Wall Myth
They said we'd run out of human data. They forgot that machines can teach themselves.
The Click
When the AI reached out and touched the keyboard. The transition from text generation to computer use.
The Pause for Thought
The launch of reasoning models marks a structural shift in AI architecture.
Creative Centaurs
Flux and the maturation of generative art. Why artists aren't being replaced, but amplified.
Access to the Gods
Llama 3.1 and the democratization of superintelligence. What happens when state-of-the-art is free?
Intelligence at the Edge
Why the most important AI might be the one in your pocket, not the cloud.
The Vanishing Interface
Her, realized. When the computer can see, hear, and speak in real-time, the keyboard becomes optional.
The Cambrian Explosion
Llama 3, Mistral, Command R... the ecosystem is exploding with diversity.
Specialized Minds
Claude 3 and the emergence of 'personality' in models. Why distinct cognitive architectures matter.
Simulation Theory
Sora doesn't edit video. It hallucinates reality. The blurring line between the recorded and the calculated.
Hardware is Hard
The Rabbit R1 and the Humane Pin challenge. Why intelligence is easier to distribute as software.
The Multi-Modal Awakening
Gemini and the end of 'text-only' intelligence. Sensors are the eyes and ears of the machine.
The Birth of Agency
GPTs and the Assistants API. The moment we stopped chatting and started delegating.